COVID-19 FAQ & PRECAUTIONS

The safety and comfort of our staff and guests are our highest priority during this time. We continue to implement a variety of new measures to reduce contact and increase sanitization and cleaning procedures, with help from KFL&A Public Health, the Ministry of Health, and the Ministry of Tourism, Culture, and Sport. 

This page was last updated April 8th, 2022.

With safety as our upmost priority, Improbable Escapes frequently communicates with KFL&A Public Health, Ministry of Health, and Ministry of Tourism, Culture, and Sport, to ensure that every protocol and operational decision is safe for our team and customers. This page is updated frequently, and was last updated on April 8th, 2022.

All of our facilities are now open. Any changes will be posted below:

  • Online escape rooms are open
  • Outdoor escape rooms are open 
  • Indoor escape rooms are open 
  • Board game cafe is open
  • Retail store is open

For online escape rooms at Improbable Escapes HQ or Improbable Escapes Wonderland, we are open 7 days a week. If you would like to book outside of our regular hours, please contact us and we’re happy to accommodate. 

For indoor and outdoor escape rooms, please head to a booking page to see what we have available. We have games available 7 days a week.

Board Game Cafe and Retail Hours: 
– Mondays 2-9 PM
– Tuesdays, Wednesdays, Thursdays closed
– Fridays: 2-9 PM
– Saturdays: 2-9 PM
– Sundays: 11:30 AM – 6:30 PM

We have an active screening protocol for all employees prior to them coming into work. It screens them for any signs of COVID-19, and follows the Ontario Self Assessment.

Improbable Escapes has rapid antigen test kits as an additional screening tool for employees on an as-needed basis. 

As per the Ontario screening rules, If an employee exhibits any COVID-19 symptoms they are required to stay home for 5 days and until their symptoms have been improving for at least 24 hours. The 5 days start from the date symptoms began. 

Face masks are welcome to be worn in our facility, but are no longer required as of March 21, 2022

Hand sanitizer is located in all working and high traffic areas, alongside hospital-grade sanitization products to keep workspaces safe. 

Employees are actively receiving vaccinations and boosters.

Sanitization equipment includes, but is not limited to:

  • Multiple hospital grade and commercial Ultraviolet Radiation/”germicidal” lamps are placed in spaces where every surface is exposed to ensure the destruction of a present virus. These lamps have a wavelength of 265 nm, which is the peak wavelength for germicidal activity.
  • Mikro Quat by EcoLab, a hard-surface disinfectant for use against coronavirus, which is on Health Canada’s list of disinfectants expected against all strains of SARS-CoV-2, are used frequently on all facility surfaces with one-time-use rags.
  • Lysol® Disinfecting Wipes EPA #777-114 are used as an additional disinfectant wipe to kill strains of SARS-CoV-2.


The above is a portion of our protocols, and is not an exhaustive list. Please contact us if you’d like more information. 

As of March 1, 2022, QR codes (proof of vaccination) are no longer needed upon entry.

As of March 21, 2022, guests and players at Improbable Escapes are not required to wear face masks inside our facilities.

We continue to be a mask positive environment. 

We do! We also receive surprise COVID-19 inspections, and we have been told we are going above and beyond provincial requirements. Improbable Escapes has never received any infractions.

We are!

Rentals are only available by pickup. 

If you place a retail order on our online store before 2 PM daily, we offer free same-day local deliveries. If you place your order after 2 PM, it will be added to the following delivery day.

We will not make any exceptions to our policies. Our policies ensure the safety of our employees and customers.

We love and appreciate receiving this question. 

You can make a booking for an online game, share the gift of escaping by buying yourself or a loved one a gift certificate, or buying a cup of coffee for our staff!

Please, be kind.

“The consequences of the COVID-19 pandemic can be overwhelming but also vary from person to person. For some, the virus barely registers, for others the impact is devastating for the individual, their family, and friends. And as we move forward through these difficult times, one can see the fall-out from this is going to be far reaching in this global village in which we all live…

Kindness, the effect of being friendly, generous, and considerate, costs nothing, but the impact of kindness on an individual can be immense. Not only does it affect how we feel but it also affects us physically. Hormones are released and stress levels are lowered in measurable ways. Mood is enhanced and anxiety and depression improve.” – King’s College, London

Front line workers and businesses can sometimes be caught in the crossfire of someone’s frustration with the pandemic. Please be kind to our team, as we are following the COVID regulations set out by the province, while also confirming the directives with our municipal and provincial Public Health, and various ministries. 

Our goal right now is to provide you with happy moments; entertainment that can be shared with loved ones whether through an escape room or by playing board games. We want to be a bit of a bright light for you in these dark times.

Additional COVID PRECAUTIONS. POLICIES, and Guidelines

PAYMENTS: All payments will now be handled in advance to reduce contact in our lobbies. If your numbers increase, we will charge for any additional players using the credit card on file. You can reschedule or cancel your game up to 48 hours prior to your game. Within 48 hours of your game, we will be unable to cancel or reschedule your booking, and no refund will be issued. Learn more about our prices here. 

COVID CANCELLATION: If you or any member of your team is experiencing COVID symptoms, please provide notice of cancellation before your game. If we receive notice of cancellation before your game, your booking will be rescheduled. If notice is not provided in advance, we will be unable to cancel or reschedule your booking, and no refund will be issued.  

PHYSICAL DISTANCING: Teams will have designated areas in our lobby to stand and wait to ensure they are far from anyone else that may need to be in the lobby at the same time. Please remain a distance of at least 6 feet from Improbable Escapes staff at all times.

Need any help?

Do you have a question that hasn’t been answered on this page, or looking for some special arrangements (group size, time of booking, etc)? Send us a message and we’d be happy to help!